HOW TO REQUEST A RETURN ON YOUR OWN

To speed up request processing, CrownHair allows you to start the return process directly from the customer area.

Simply log in using the same email address you used to place the order, select the item you wish to return, and submit the request.

Once received, the request will be reviewed by our team, and you will receive updates via email.

Important pre-driving notice

Returns can be requested no later than 30 days after delivery.

Products must be returned in suitable condition, unmodified and unused, and complete with any accessories or packaging received.

Requests submitted after the deadline, incomplete, or relating to products not eligible for return may not be accepted or may only be partially accepted.

For more information on conditions, exclusions, and how to exercise the right of withdrawal, visit the dedicated page:

Read the right of withdrawal and returns policy

Step-by-step guide

1. Open the site menu

Tap the menu icon in the top left corner of the CrownHair home page.

From here, you can access the site's main sections and go to the customer area.

2. Tap “Sign In”

In the menu, scroll down and select Sign In.

This section allows you to enter the customer area linked to your orders.

3. Enter your email

Enter the email address used to place the order.

It is important to use the same email address used for the purchase; otherwise, the order may not be visible.

4. Select the order and tap “Request return”

Once you have logged in, go to the orders section.

If the order is eligible, you will find the Request return button below the purchase summary.

5. Select the items to return

Select only the items you wish to return.

You can choose one or more products from the order, depending on the return request you want to submit.

6. State the reason and confirm the request

Choose the reason for the return and, if necessary, add a note.

After reviewing the summary, tap Request return to send the request to our team.

7. Wait for email confirmation

After submission, the request will be under review.

You will receive an email update as soon as the request has been verified and completed.

What happens after the request

Once the return request has been submitted, our team will verify:

  • compliance with the return terms;
  • the condition of the product;
  • any customizations or modifications;
  • the completeness of the request;
  • the eligibility of the item for return.

If the return is approved, you will receive instructions on how to proceed with the shipment or pickup, depending on the designated method.

Please do not contact customer support to request updates on a return request that has just been submitted: all communications regarding the status of the return will be sent via email as soon as the verification is complete.

Return Conditions

A return request does not imply automatic acceptance.

CrownHair reserves the right to inspect the condition of the returned products before approving the refund.

Products that are used, altered, damaged, modified, incomplete, or returned outside the specified timeframes may not be eligible for a refund or may only be partially refunded.

Personalized products, products modified at the customer's request, or products made to customer specifications may not be eligible for return, unless otherwise provided.